Passengers' and Customers' Satisfaction.
We at NORDWIND AIRLINES believe that when it comes to airline transport, providing flawless airline transportation services is not sufficient to become solution partners with our customers. In order to transport our customers' passengers from their origin to their destination on a safely and timely manner we have to offer our services in a warm, understanding, professional surrounding which carry high value for our passengers, guests. For realization of this goal with respect to their requirements, we work as a professional team who always try to go beyond their expectation.
We at NORDWIND AIRLINES have two main approaches: the “passenger-focused” approach which is directly related to our passengers' flying on our aircraft and “customer-focused” approach which deals with the relation between the management of NORDWIND and tour-operators which are our main customers.
The “passenger-focused” and “customer-focused” approaches for us start with the true understanding of our passengers' and customers' needs and requirements. In accordance with these concepts every member of NORDWIND AIRLINES, all the way from upper management to the operational personnel, may take initiative for bringing fast solutions to these needs, requirements and always performs with the basic mission in mind. We believe in the responsibility in taking part in the decisions, relating to passengers' safely, comfortably travelling process and passing on the necessary information to passengers and customers at every stage.
Quality and Permanent Improvement.
While considering our present obligation, we also invest in future and create new business models without abandoning our basic values. We always question our quality and effectiveness of our services together with our performance methods and try to improve them. Taking lessons from our own mistakes inside the corporate, we support the formation of innovative and creative approaches and ideas by continuously following current developments, researches, global aviation and airline management developments we would like to reflect to our own airline and transportation services.
In order to increase our productivity, effectiveness and quality of our services we take advantage of the contemporarily technological developments.
High Performance.
We set high assertive goals to ourselves and to our institution, we constantly raise our expectations and strive to reach to excellence. We ask for the same effort and excellence from other persons and firms we work together.
We systematically keep track of our strive towards objectives, evaluate them fairly and share our successes with all participants.
Accuracy, Integrity and Ethical Approach.
As corporate and individuals, we perform with moral obligation and ethical values. In consistency with our vision, mission and values at each step, we take the responsibility of the results of our own actions.
In terms of aviation ethics, through our devoted values and pioneering applications we would like to set an example for the Russian aviation and airline sector.
To maintain a respectable name in public is very valuable for us. Consequently, the name of NORDWIND, besides being a source of pride for all of us, reflects the notion of trust at every place.
Appreciation of The Employees.
We are particular in working with self-sacrificed employees who have chosen the mission of serving to aviation-airline transport and highly respect their profession and institution.
We appreciate NORDWIND personnel as individuals. We strive towards providing an atmosphere in which they can show and continuously improve their competence and knowledge while we try to meet their moral and financial needs.
In our institution where all ideas are shared freely through a constructive and trustworthy environment, we would like to have all our employees actively participate in decision-making process.
Team Work and Support.
As professionals and also sometimes as individuals from different professions we believe in completing each other for common goals and purposes. As individuals we always feel the same level of responsibility for the results of our own actions.
We give priority to establishing teams who support each other at every subject in overcoming obstacles with full solidarity. While creating the best solutions for NORDWIND AIRLINES through professional team works, we also develop ourselves as individuals.
Leadership.
In order to reach our objectives and maintain a healthy growth, we are aware of our need for new leaders at every level of our institution who use initiative, provide reliable and fast solutions in time and take advantage of possibilities and opportunities. We fully support the availability and training of these potential leaders and widening of leadership concept.
Our leaders assume an active role in the process, give importance to implementation of strategic decisions, set example to others, support their development and highlight the success of team members.
